Welcome to the NCVPS Virtual Support Center
In order to streamline support requests and better serve you, NCVPS uses an online ticketing system. Every support request is assigned a unique ticket number that you can use to track the progress and responses online. A valid email address is required.
Points of Interest:
| • | When opening an online ticket please include a full description of the issue. |
| • | If you need to speak with a support representative, call the help desk phone number at 1-919-480-8770* during operating hours (8am-4pm, Monday-Friday). *this is NOT a toll-free number and charges may apply. |
| • | Limited staff is available to answer calls and you will likely be required to leave voice mail when calling the phone number above. |
| • | Not every ticket issue will result in a returned phone call. Most tickets will be resolved and an email sent with the resolution details. |
| • | When callbacks are required to gain more information, they will be made as quickly as possible. However, be aware that you may not receive a return call for a business day or longer. Therefore, make sure you give clear detailed information in your ticket submission or voice mail. |
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.