Welcome to the NCVPS Virtual Support Center

In order to streamline support requests and better serve you, NCVPS uses an online ticketing system. Every support request is assigned a unique ticket number that you can use to track the progress and responses online. A valid email address is required.

Points of Interest:

When opening an online ticket please include a full description of the issue.
If you need to speak with a support representative, call the help desk phone number at 1-919-480-8770* during operating hours (8am-4pm, Monday-Friday). *this is NOT a toll-free number and charges may apply.
Limited staff is available to answer calls and you will likely be required to leave voice mail when calling the phone number above.
Not every ticket issue will result in a returned phone call. Most tickets will be resolved and an email sent with the resolution details.
When callbacks are required to gain more information, they will be made as quickly as possible. However, be aware that you may not receive a return call for a business day or longer. Therefore, make sure you give clear detailed information in your ticket submission or voice mail.
--Thank You

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.